Almost nine out of 10 (87 per cent) users were satisfied with the customer service on STS, which is now available 24/7 on five different languages – Polish, English, German, Ukrainian and Russian.
The customer service for STS, who recently reached a deal with BetConstruct for the provision of both sports betting and gaming content for 11 new European markets, currently holds over 30,000 conversations a month.
For the purpose of this study the service was assessed by more than 52,500 customers of STS, Poland’s largest bookmaker, over the course of the last year.
“We are an undisputed leader of the industry in Poland,” said Mateusz Juroszek, President of STS. “We keep investing not only in modern solutions for players but also in their convenience when using our services.
“For several years, we have been developing our innovative mobile app, broadcasts of sports events from all over the world, and our own withdrawal system.
“Our Customer Service Department, which serves the largest number of players in the bookmaking industry in Poland, is now available 24/7, while our consultants speak as many as five languages.
“In addition, we offer a dedicated team for VIP customers. This is another competitive advantage of STS, which allows us to move even further ahead of other entities in the industry.”